More on Burlington Telecom and Comcast

Comcast service was lousy yesterday evening: slow, timeout errors, unable to connect with certain sites. Friends made the same complaints to me this morning. I’ve been on hold with Comcast for over 1/2 now. I could have driven to their office in South Burlington by this point.

So while on hold, I decided to contact Burlington Telecom to establish service with them. My phone currently on hold with Comcast, I emailed BTV Telelcom. Their “Contact Us” links don’t work properly. I either land on a 404 page or, after filling in a form get the message “You must enable referrer logging to use the form.”
What the hell does that mean?

I’d really like to see Burlington Telecom survive, certainly don’t want to see it bought by Comcast. I hope the state, or another local provider like Sovernet call step in if Burlingotn Telecom cannot themselves get out of the mess they are now in. They have lost many subscribers to Comcast recently. However, what with their phone and now email systems, they do not make it easy to become a subscriber.

Come on Burlington Telecom, get your act together.

3 Responses to More on Burlington Telecom and Comcast
  1. Pike
    March 16, 2010 | 11:25 am

    I was on hold with Comcast for 1 hour 43 minutes. While they did say they were experiencing higher than normal call volume (they always say that), the expected wait time was to be 10 minutes. I finally had to hang up.

  2. ComcastMark
    March 16, 2010 | 1:49 pm

    “You must enable referrer logging to use the form.” – Maybe there was a “referrer” field and you are required to select a source that referred you to their company? I am not sure, but I wanted to post here to extend my apologies regarding your experience with Comcast.

    I work for Comcast and I would like to help in getting your service restored. Please email me and include the phone number on the account so I can look into this.

    Thanks for the opportunity to help.

    Mark Casem
    Comcast Corp.
    National Customer Operations

  3. Pike
    March 17, 2010 | 7:30 pm

    Hi Mark,

    thanks for offering to help. The referrer logging issue was with Burlington Telecom. My problem with Comcast (other than the incredibly slow Internet speed) was the the hour and 45 minutes I was on hold waiting to speak with a customer representative. I’ll never get those minutes back.

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