Kudos to Burlington Telecom

So you may have heard that I’m moving.

Well I am.

We’ve had about 4 1/2 months of renovations at the new home and I hope and expect all to be finished by the end of this month. Part of the renovations include grading the yard away from the home so that we no longer get 4″ of water when the sump pump stops working. Another job is burying the utility lines that dangled so low that several contractors working on the home these last few months almost took them out.

Burlington Telecoms fiber optic cables have always been buried. This is a good thing. But with the regrading of the yard, their wires were going to be above ground. We needed them to be buried lower.

We needed it done today. We called them today. They came today. There was a small bit of discussion about how deep they were originally buried and whose responsibility it was to re-bury them if they were indeed originally buried 18″. They then sent over sub-contractor Scott, who did a great job making quick work of it. No fuss, no charge.

While I have complained about Burlington Telecom service in the past, when we needed a quick response to a pressing situation, they came through.

Thanks Burlington Telecom.

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